Refund policy

                            Return Policy

Shop Alice Design Store with peace of mind. Review our 10-day return policy for generic handmade gifts and terms for personalized items.

Read our full guide now!

1. Personalized Items (Important): Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations for personalized items (those including names, dates, photos, or specific designs requested by you), unless they arrive damaged or defective.

Please carefully check the spelling and details of your order before submitting it.

2. Returns of Non-Personalized Items: For generic (non-personalized) items, we have a 10-day return policy. This means you have 10 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as you received it: unused and in its original packaging.

3. Damage and Issues: Please inspect your order upon receipt and contact us immediately (within 48 hours) if the item is defective, damaged, or incorrect, so that we can evaluate the issue and resolve it.

How to notify us: Send an email to alicedesign@alicedesignstore.com with your order number and a clear photo of the damaged product.

4. Return Shipping Costs

Change of Mind: The customer is responsible for return shipping costs. Original shipping costs are non-refundable.

Error on Our Part: If the return is due to an error on our part or because the item is damaged, we will cover the shipping costs.